We’re looking for a Customer Success Technical Specialist to guide our customers, making sure they’re set up for long-term success with IAR’s tools and services. In this customer-facing role, you’ll provide first-line help with customer onboarding, software installation, licensing, and compliance.

About the role

As CSTS, you’ll handle installation support, licensing, and compliance, coordinating quick, accurate resolutions across teams, and assist onboarding for customers to keep them moving toward value.

The role sits within our Commercial Organization, partnering closely with Sales, Solution Engineering, and the wider support and customer operations teams: Renewals, First-Line Support, and Support Engineering (3rd line). You will serve as a dedicated advocate for our customers, guiding them within the evaluation phase and then to successful adoption and long-term satisfaction.

Your daily responsibilities will include:

Serving as the first point of contact for technical installation, licensing, and compliance cases. You will diagnose the root cause of issues and either solve it directly or document a clean, detailed handoff to Engineering and/or Technical Support.

Facilitating smooth onboarding processes ensuring the customer succeeds in setting up their environment, rather than just sending a link to an installation manual and hoping they "get it".

Acting as a specialist on licensing boundaries to provide customers with clarity on how to use IAR products in a compliant, secure way.

Relating set-up and installation processes to the customer's specific environment. You will navigate complex setups, including headless builds, CI/CD pipelines, Virtual Machines (VMs), and containers.

Generating quarterly reports on customer success metrics and providing actionable insights and targeted strategies to enhance the customer's overall experience.

Who we are looking for

You are energized by helping customers succeed and are comfortable acting with certainty to provide clear, confident guidance, ensuring that no customer issue ever falls through cracks. You can do this because you proactively seek out training to fill personal skill gaps, instead of ignoring issues outside your immediate comfort zone or passively waiting for direction.

As a thoughtful collaborator, you use curious questioning to truly understand a customer's specific needs, and you know how to engage your colleagues effectively to maximize their knowledge and time.

To succeed in this role, we see that you have:

At least 3 years in a customer-facing role in the Software industry (SaaS ideal).

You’ve worked on complex/technical customer cases, acting as a point of contact for the customer, and collaborated with other functions to make sure a ticket gets closed.

Solid written & verbal English; able to relay complex info clearly.

Comfort using ticketing/CRM tools and documenting clean handoffs.

A high level of computer literacy.

You should have exposure to at least one of the following:

Familiarity with command-line tools (Windows or Linux).

Conceptual understanding of build/CI/CD workflows.

Exposure to software development processes or embedded tools.

Working knowledge of end-user and/or server environments (Windows/Linux) and network fundamentals (IP addressing, DNS, HTTP/HTTPS, proxies/VPNs, firewalls), with basic diagnostics to triage environment issues.

What we offer you

IAR is a multi-cultural and global business in a fast-growing industry, an organization where every co-worker's individual role is very important in the big picture. We welcome new ideas and take pride in our achievements. We offer you the opportunity to work in a curious, knowledge-sharing environment with a strong team spirit, where we will support you to grow both professionally and as an individual. We are problem-solvers and take on new challenges with excitement and energy.

Compensation & benefits

$80,000 – $90,000 annual base salary.

100% employer-paid medical, dental & vision for employees.

401(k) with company match (we match $0.50 for every $1 you contribute).

Generous paid time off — 16 vacation days plus 6 sick days annually.

Paid company holidays + 4 floating cultural holidays (use for your birthday or cultural/religious observances).

Hybrid flexibility (role/eligibility permitting): work from home up to 2 days/week; in-office collaboration days apply.

Apply Today!

Interviews are being conducted continuously, so please apply today!

IAR delivers world-leading software and services for embedded development, empowering companies worldwide to create secure, high-quality products that shape the future. Since 1983, our solutions have helped ensure reliability, security, and efficiency in the development of more than one million embedded applications across industries such as Automotive, Industrial Automation, IoT, MedTech, and Safety.

With support for 15,000 devices from over 70 semiconductor partners, we enable innovation and success for our customers. Headquartered in Uppsala, Sweden, we operate globally through strategically located sales and support offices.

IAR is part of Qt Group, operating as an independent business unit while strengthening our ability to deliver comprehensive solutions for embedded systems.

Customer Success Technical Specialist

Are you a customer‑focused technical specialist who guides onboarding, licensing, and compliant setups — turning complex installs into lasting value for our customers?