We’re looking for someone with technical Fluency with room to grow as a Customer Success Technical Specialist at IAR. The role of a CSTS is to make sure our customers are set up for long-term success with IAR’s tools and services – guiding them from the onboarding phase onwards.

About the role

As a Customer Success Technical Specialist (CSTS) within IAR’s Commercial Organization, you’ll partner with Sales, Solution Engineering, Support, and Ops to help customers succeed. You’ll be the go-to person for software installation, licensing, and compliance cases, diagnosing root causes to solve issues directly or providing clean, detailed handoffs so the wider support teams can resolve them fast.

Beyond troubleshooting, you’ll own the onboarding journey, guiding new users through setup steps tailored to their unique environments to ensure they succeed. Additionally, you’ll act as a specialist to help customers understand their licensing boundaries, while tracking quarterly metrics to help us brainstorm new ways to elevate the overall customer experience.

Who're we looking for

As a person, you’re energized by helping customers succeed and are comfortable acting with certainty to provide clear, confident guidance. You use curious questioning to truly understand a customer's specific needs.

Technically, we do not expect you to be a fully-fledged Network Engineer or a software developer on day one. Instead, you are an independent problem-solver with an experience-level familiarity with these subjects who loves to learn and share what you know about technology and customer success topics.

To be set up for success, we see that you have:

Well-developed Customer Success interaction skills (about 3 years of experience) with an emphasis on strong, clear customer-facing communication.

Experience from working in case queues and email queues in the past and have a firm grasp on how to maneuver them.

Technical literacy: While you aren't a developer, you have dabbled in software programming or scripting, and you have a working knowledge of how networks function (e.g., IP addressing, DNS, HTTP/HTTPS, firewalls, or proxies).

Growth & what you'll learn

This role is designed to build your technical and commercial expertise from the ground up.

By the end of your first year, you will have mastered:

The Tools of the Trade: You’ll become a Salesforce power-user, utilizing the platform to run reports, research complex issues, and collaborate cross-functionally across IAR.
Technical Troubleshooting: Your tech skills will level up to handle complex triaging, giving you the confidence to guide customers through secure network setups, cloud enablement, and virtual environments (like VMs and containers).
The Customer Journey: You’ll move from handling quick fixes to owning the end-to-end onboarding experience, guiding users smoothly from their very first software evaluation to long-term adoption.

What we offer you

IAR is a multi-cultural and global business in a fast-growing industry, an organization where every co-worker's individual role is very important in the big picture. We welcome new ideas and take pride in our achievements. We offer you the opportunity to work in a curious, knowledge-sharing environment with a strong team spirit, where we will support you to grow both professionally and as an individual. We are problem-solvers and take on new challenges with excitement and energy.

Compensation & benefits

$80,000 – $90,000 annual base salary.

100% employer-paid medical, dental & vision for employees.

401(k) with company match (we match $0.50 for every $1 you contribute).

Generous paid time off — 16 vacation days plus 6 sick days annually.

Paid company holidays + 4 floating cultural holidays (use for your birthday or cultural/religious observances).

Hybrid flexibility (role/eligibility permitting): work from home up to 2 days/week; in-office collaboration days apply.

Apply Today!

Interviews are being conducted continuously, so please apply today!

IAR delivers world-leading software and services for embedded development, empowering companies worldwide to create secure, high-quality products that shape the future. Since 1983, our solutions have helped ensure reliability, security, and efficiency in the development of more than one million embedded applications across industries such as Automotive, Industrial Automation, IoT, MedTech, and Safety.

With support for 15,000 devices from over 70 semiconductor partners, we enable innovation and success for our customers. Headquartered in Uppsala, Sweden, we operate globally through strategically located sales and support offices.

IAR is part of Qt Group, operating as an independent business unit while strengthening our ability to deliver comprehensive solutions for embedded systems.

Customer Success Technical Specialist

Are you looking to build your technical and commercial expertise from the ground up? You’ll be the go-to person helping global companies smoothly onboard, configure, and succeed with our software.